Get 10% Off Coupon Code FB10 📦 Free Shipping On Orders Of $49.99 Or More 📦
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Get 10% Off Coupon Code FB10 📦 Free Shipping On Orders Of $49.99 Or More 📦

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    • Shipping Policy

    DOMESTIC SHIPPING (United States)

    Free Shipping Offer

    FREE Ground Shipping on orders $49.99+

    • Applies to Continental United States only (excludes Alaska, Hawaii, and U.S. territories)

    • $49.99 threshold based on subtotal AFTER discounts, BEFORE taxes

    • Automatically applied at checkout when threshold is met

    Standard Shipping Rates

    Orders under $49.99: Flat rate $3.99 via USPS Ground Delivery

    Processing Time

    • Orders typically ship within 1-2 business days

    • Orders placed on weekends/holidays processed next business day

    • Processing may be delayed during peak seasons or promotions

    • You'll receive email confirmation with tracking once shipped

    Estimated Delivery Times (Continental U.S.)

    • Standard Shipping: 4-6 business days after shipment

    • Note: Delivery times are estimates only and not guaranteed

    • Delays may occur due to weather, carrier issues, or high volume periods

    Shipping Restrictions

    • We ship to Continental United States addresses only for free shipping

    • Alaska, Hawaii, and U.S. territories may incur additional charges

    • No shipping to P.O. Boxes for certain products (will be noted at checkout)

    • We reserve the right to upgrade or change shipping methods to ensure timely delivery

    INTERNATIONAL SHIPPING

    Countries We Ship To

    • United Kingdom

    • Canada

    • Australia

    • Brazil

    Not seeing your country? Contact customerservice@justnutritive.com

    International Shipping Rates

    • NO free international shipping available

    • Rates calculated at checkout based on destination and weight

    • Shipped via USPS First Class International

    • Shipping costs are non-refundable

    Processing & Delivery Times

    • Processing: 1-2 business days

    • Estimated Delivery: 10-25 business days after shipment

    • Note: These are estimates only - customs processing may cause additional delays

    CUSTOMS, DUTIES & TAXES (International Orders)

    IMPORTANT - BUYER'S RESPONSIBILITY:

    YOU (the recipient) are responsible for ALL customs fees, duties, taxes, and import charges imposed by your country.

    These charges are:

    • NOT included in our product prices or shipping costs

    • Determined by your destination country's customs office

    • Collected upon delivery or by your local customs office

    • Non-refundable if you refuse the package

    Before You Order Internationally

    1. Research import fees - Contact your local customs office

    2. Understand delays - Customs can add days/weeks to delivery

    3. Provide accurate information - Complete address and phone number required

    4. Be available - Customs may contact you for payment or information

    Important International Shipping Terms

    • The recipient is the importer of record

    • Must comply with all destination country laws and regulations

    • We cannot mark packages as "gifts" to avoid customs (this is illegal)

    • We cannot declare lower values to reduce fees (this is fraud)

    • We have no control over customs fees or processing times

    Refused/Abandoned International Packages

    If you refuse delivery due to customs fees:

    • Original shipping charges are non-refundable

    • Product cost refunded minus any return shipping fees

    • We are not responsible for packages abandoned at customs

    ORDER TRACKING

    How to Track Your Order

    1. Check your shipping confirmation email for tracking number

    2. Click the tracking link in your email, or

    3. Visit the appropriate tracking site:

    For Domestic Orders:

    For International Orders:

    Tracking Issues

    • Allow 24-48 hours after shipment for tracking to update

    • International tracking may have limited updates once package leaves U.S.

    • Contact us if no updates after 5 business days

    LOST, DAMAGED, OR STOLEN PACKAGES

    Lost Packages

    • Domestic: We'll investigate after 10 business days from shipment

    • International: We'll investigate after 30 business days from shipment

    • We'll work with carrier to locate package

    • Replacement/refund issued after carrier confirms loss

    Damaged Packages

    • Report within 48 hours of delivery

    • Take photos of damage (box and contents)

    • Keep all packaging for carrier inspection

    • Email photos to customerservice@justnutritive.com

    Stolen Packages

    • Packages marked "delivered" by carrier are customer's responsibility

    • We recommend:

      • Using a secure delivery location

      • Requiring signature for delivery

      • Installing package security cameras

      • Using package lockboxes

    SHIPPING ADDRESS REQUIREMENTS

    Accurate Information is Critical:

    • Provide complete, accurate shipping address

    • Include apartment/suite numbers

    • Provide valid phone number for delivery issues

    • We're not responsible for delays from incorrect addresses

    Address Changes

    • Contact us immediately if address needs updating

    • Once shipped, address changes may incur additional fees

    • We cannot guarantee address changes after shipment

    HOLIDAY SHIPPING & PEAK SEASONS

    During peak seasons (November-January):

    • Order early to ensure timely delivery

    • Processing may take 3-5 business days

    • Carrier delays are common

    • Expedited shipping recommended for time-sensitive orders

    SHIPPING RESTRICTIONS & COMPLIANCE

    Product Restrictions

    • Some products may have shipping restrictions

    • Certain ingredients may be prohibited in some countries/states

    • We comply with all shipping regulations

    • Orders may be cancelled if restrictions apply

    Weather & Natural Disasters

    • Severe weather may delay shipments

    • We're not responsible for weather-related delays

    • Track your package for real-time updates

    CONTACT US

    For shipping questions or concerns:

    Email: customerservice@justnutritive.com
     Phone: 1-800-936-2119
     Hours: Monday-Friday, 9 AM - 5 PM EST

    Mailing Address:
     Just Natural Products LLC
     2021 High Ridge Road
     Boynton Beach, FL 33426

    POLICY UPDATES

    We reserve the right to modify this shipping policy at any time. Changes effective immediately upon posting to our website.