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Return Policy
Return Policy
Effective Date: [Insert Date]
We want you to love your Just Nutritive hair and skin care products. If for any reason you are not satisfied with your purchase, please review our return policy below.
30-Day Return Window
- Returns are accepted within 30 days from the date of delivery (not purchase date)
- Items must be returned within this 30-day window to qualify for a refund
- Products returned after 30 days will not be accepted and will be returned to sender at sender's expense
Return Conditions
- Products must be at least 75% full to qualify for return
- Empty or nearly empty containers are not eligible for refunds
- Products must be in original, resalable condition
- Sample sizes and trial products are not eligible for returns or refunds
- We do not offer exchanges – only refunds for eligible returns
Return Process
- Complete Return Form: Download and print our return form here
- Include Documentation: Enclose the completed return form along with a copy of your packing slip, invoice, or order confirmation email
- Ship Your Return: Send returns to the address below
- Use Trackable Shipping: For your protection, we strongly recommend using a trackable shipping method (UPS, FedEx, or USPS with tracking and insurance)
- Return Shipping Costs: Customer is responsible for all return shipping costs. We do not provide prepaid return labels
Return Address
Just Natural Products LLC
Customer Care Returns
2021 High Ridge Road
Boynton Beach, FL 33426
Click here to download the return form (PDF)
Refund Information
- Allow 5-7 business days for processing once we receive your return
- Refunds will be issued to your original payment method only
- You will receive an email confirmation when your refund is processed
- Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution
- Original shipping charges are non-refundable
Damaged or Incorrect Orders
Important: Time-sensitive – Must report within 48 hours
If you receive damaged, defective, or incorrect items:
- Report immediately: Contact us within 2 business days (48 hours) of delivery
- Document the damage: Take photos of damaged items and packaging
- Keep all packaging: Do not discard boxes or packing materials – carriers may require inspection
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Contact us:
- Email: customerservice@justnutritive.com (include photos and order number)
- Phone: 1-800-936-2119
Failure to report damages within 48 hours may result in inability to file carrier claims or provide replacement.
Items Not Eligible for Return
- Products purchased from unauthorized retailers
- Products without proof of purchase from Just Nutritive
- Items marked as "Final Sale" or "Non-Returnable"
- Gift cards or promotional items
Right to Refuse Returns
Just Natural Products LLC reserves the right to refuse returns that do not meet these policy requirements or show signs of excessive use, tampering, or contamination.
Contact Customer Service
Phone: 1-800-936-2119
Email: customerservice@justnutritive.com
Hours: Monday-Friday, 9 AM - 5 PM EST
Policy Changes
Just Natural Products LLC reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website.
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