Customer Service & Ordering Information

CUSTOMER SERVICE HOURS

We're Here to Help!

Phone Support: 1-800-936-2119
Monday - Friday: 8:00 AM - 3:00 PM EST
Closed weekends and major holidays

Email Support: customerservice@justnutritive.com
Response time: Within 24-48 business hours

Holiday Schedule

We observe the following holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Orders placed on holidays will be processed the next business day

HOW TO PLACE AN ORDER

Online Ordering (Recommended)

1. Browse our products at www.justnutritive.com
2. Add items to your shopping cart
3. Select samples (if desired) BEFORE checkout
4. Review your order for accuracy
5. Enter shipping and billing information
6. Submit your order through our secure checkout
7. Receive confirmation email within minutes

Phone Ordering

• Call 1-800-936-2119 during business hours
• Have product names/codes ready
• Provide shipping and billing information
• Receive order number for your records

Mail-In Ordering (Money Order Only)

• Complete our Money Order Form
• Include exact payment amount
• Mail to our processing center
• See [Payment Methods] for details

ORDER CONFIRMATION PROCESS

What Happens After You Order

Immediate Confirmation

• Automated email sent within 5 minutes of order placement
• Contains order number and summary
• Save this email for your records

Order Processing Confirmation Within 1-2 business days, you'll receive:

• Detailed order confirmation
• Purchase order number
• Expected ship date
• Any special information about your order
• Notification of any delays or issues

Shipping Confirmation When your order ships:

• Email with tracking number
• Estimated delivery date
• Link to track your package

Important Confirmation Information

• Check spam/junk folder if confirmation not received
• Contact us if no confirmation within 24 hours
• Keep order number for all correspondence
• Review confirmation for accuracy immediately

SAMPLE POLICY

How to Get Samples

With Purchase:

• Select samples BEFORE proceeding to checkout
• Available samples displayed during checkout process
• Maximum 3 samples per order
• Samples ship with your order at no additional cost

Important Sample Information:

• Samples MUST be selected during checkout
• Cannot add samples after order is placed
• Cannot ship samples separately
• No standalone sample orders
• Samples while supplies last
• Not all products available as samples

Why This Policy?

• Ensures samples arrive with your order
• Reduces packaging waste
• Keeps shipping costs low
• Maintains order efficiency

ORDER MODIFICATIONS & CANCELLATIONS

Before Shipment

• Contact us immediately at customerservice@justnutritive.com
• Include order number in subject line
• Modifications possible if order hasn't shipped
• Cancellations receive full refund

After Shipment

• Cannot modify shipped orders
• Use our Return Policy for unwanted items
• Refuse delivery for full order cancellation (shipping fees non-refundable)

COMMON ORDERING QUESTIONS

Account Creation

Is an account required?

• No, guest checkout available
• Account recommended for faster future orders
• Track orders easily with account
• Save multiple addresses

Order Limits

• We reserve the right to limit quantities
• Bulk orders may require verification
• Commercial accounts available - contact us

Backorders

• Notified immediately if item unavailable
• Option to wait or cancel backordered items
• No charge until item ships
• Estimated restock dates provided when available

Special Requests

• Add notes during checkout for gift messages
• Special shipping instructions in order notes
• Contact us for large/bulk orders
• Custom orders not available

ORDERING TIPS FOR BEST EXPERIENCE

Before You Order

✓ Create account for easier tracking
✓ Check product availability
✓ Review ingredients for allergies
✓ Select samples before checkout
✓ Verify shipping address accuracy
✓ Ensure billing address matches card

During Checkout

✓ Double-check order contents
✓ Apply promotional codes
✓ Select preferred shipping method
✓ Choose samples (final opportunity)
✓ Review total including tax/shipping
✓ Save confirmation email

After Ordering

✓ Check email for confirmation
✓ Review order details for accuracy
✓ Track shipment with provided number
✓ Contact us with any concerns

SECURITY & PRIVACY

How We Protect Your Order

• 256-bit SSL encryption on all transactions
• PCI-compliant payment processing
• Secure servers for data storage
• Never share customer information
• See our [Privacy Policy] for details

Your Responsibilities

• Keep order confirmations secure
• Don't share account passwords
• Review statements for accuracy
• Report unauthorized charges immediately

TECHNICAL ISSUES

Website Problems?

If experiencing issues:

1. Clear browser cache and cookies
2. Try different browser (Chrome, Firefox, Safari)
3. Disable ad blockers temporarily
4. Ensure JavaScript is enabled
5. Contact us if problems persist

Supported Browsers

• Chrome (latest version)
• Firefox (latest version)
• Safari (latest version)
• Edge (latest version)

INTERNATIONAL CUSTOMERS

• Must use U.S. billing address for cards
• See [International Shipping] for details
• All prices in USD
• Customer responsible for duties/taxes
• No separate sample shipments internationally

ACCESSIBILITY

We strive to make ordering accessible to all:

• Phone ordering available for those who prefer
• Customer service can assist with order placement
• Website meets WCAG 2.1 AA standards
• Contact us for accommodation needs

CONTACT CUSTOMER SERVICE

Multiple Ways to Reach Us

Phone: 1-800-936-2119
Email: customerservice@justnutritive.com
Hours: Monday-Friday, 8 AM - 3 PM EST

Mailing Address:
Just Natural Products LLC
Customer Service Department
2021 High Ridge Road
Boynton Beach, FL 33426

Response Times

• Phone: Immediate during business hours
• Email: Within 24-48 business hours
• Mail: 7-10 business days

FEEDBACK & COMPLAINTS

We value your feedback:

• Product reviews help other customers
• Email suggestions to customerservice@justnutritive.com
• Formal complaints addressed within 48 hours
• Management escalation available if needed

Thank you for choosing Just Nutritive. We're committed to providing exceptional service and natural products that exceed your expectations.